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On-Demand, Door-to-Door Town Shuttle
ResortQuest Steamboat provides Shuttle Service for owners and guests during the ski season. Our on-call, door-to-door service operates daily from 7am - 11pm. One simple call to our dispatch office is all it takes! We will deliver owners and guests to any location on the mountain and within the Town limits.
We are proud of our shuttle service! Survey results have proven that guests do choose (and return) to ResortQuest because of the unique on-demand, door-to-door service. This amenity truly sets apart from the competition.
Let Our Concierge Pamper You
No matter where your vacation home is, our team is at your service, round-the-clock. A dedicated concierge is available 7 days a week at Torian and Trappeur's Crossings during ski season.- The Torian Plum front desk is open 24-hours per day during ski season.
- The Trappeur's Crossing front desk is open 6 am to 11 pm during ski season.
- The Snow Flower front desk is open 8 am to 6 pm during ski season.
In the event that an owner or guest has not checked-in before the desk closes during off season or summer, our staff endeavors to contact the parties to communicate secure entry codes. If we are unsuccessful in reaching the guests, each front desk office has lock-boxes containing check-in information. The guest simply uses the phone along-side the lock-boxes to call our after-hours answering service who will issues the code to the lock-boxes. Our security services and/or Manager on Duty are additionally available to help!
All of our guests and owners have access to a dedicated team of experienced concierge based at our Torian Plum and Trappeur's Crossing reception center. Our Property Services and Front Desk teams can additionally assist with inquiries in the event that the concierges are assisting other customers.
We'll Keep Your Home Squeaky Clean!
ResortQuest Steamboat is committed to preserving the beautiful environment we call home so that we can enjoy it for generations to come. We are proud to offer a Green Housekeeping and Recycling Program that allows you to do the same.
ResortQuest conducts the following Recycling and Green Housekeeping services for paying guests. Owners are responsible for final cleaning fees for owner and guest-of-owner stays, and for periodic deep cleaning, cleaning of flooring, upholstery, and specialty linens, etc.
- MID-STAY SERVICE: For guests staying 8 or more nights: In addition to your Daily "Refresh & Recycle" service, midway through your stay, your housekeeper will also change the linens, clean the bathrooms and kitchen, and thoroughly vacuum and dust the unit. If you stay more than 15 nights, we will conduct two Mid-stay services.
- A LA CARTE HOUSEKEEPING: Homeowners and guests may purchase housekeeping services a la carte. Should guests or owners desire to purchase additional housekeeping services, we have a menu of daily, mid-week and weekly services available to purchase.
What happens if a guest damages my unit?
ResortQuest inspects every vacation home after each guest's departure. Damages noted are reported promptly to management, and ResortQuest shall make reasonable efforts to recover the cost of any repair or replacement resulting from any such damage from the Rental Guests renting the unit.
- SECURITY DEPOSIT PROTECTION PLAN: ResortQuest Steamboat now offers a Security Deposit Protection Plan (SDPP). This plan will cost the guest $25 and will cover $500 worth of repairs. All guests are encouraged to purchase the SDPP during the reservation/booking process, then again at check in. If the guest chooses not to purchase the Security Deposit Protection Plan, a Security Deposit of $250 is required at check-in.
- ARRIVAL PAPERWORK: ResortQuest requires guests to provide a credit card imprint at check-in for incidentals and a damage deposit. Check-in paperwork states that "I agree that my liability for this bill is not waived and I agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part of the full amount of these charges…" To avoid possible liability, guests are asked to note any damages to the property upon arrival.
The above noted preventative measures have proven to discourage theft and reduce the likelihood of damages and/or losses.
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